Responsible Gaming
at tb777

2. Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed by millions of players across Bangladesh — from following the BPL cricket season to spinning the reels on Slots. For the vast majority, it remains a fun and controlled activity. However, for some individuals, gambling can develop into a compulsive pattern that causes financial, emotional, and social harm.

The first and most important step toward getting help is recognising that a problem exists. tb777 encourages all players to periodically reflect on their gambling habits. The following warning signs may indicate that gambling is becoming a problem:

• Spending more money on gambling than you intended or can afford
• Borrowing money from family, friends, or financial institutions to fund gambling
• Chasing losses — continuing to bet in an attempt to recover lost funds
• Feeling anxious, irritable, or restless when you are not gambling
• Neglecting work, family, or social responsibilities because of gambling
• Lying to others about how much time or money you spend gambling
• Using gambling as a way to escape stress, anxiety, or personal problems
• Failed attempts to reduce or stop gambling on your own
• Gambling with money set aside for essential expenses such as rent, food, or bills
• Feeling that you need to gamble with larger and larger amounts to feel excitement
• Experiencing mood swings or depression linked to gambling wins and losses
• Hiding gambling activity from your partner, family, or employer

tb777's platform monitors player activity for patterns associated with problem gambling — including significant increases in bet frequency, deposit spikes, and prolonged session durations. Where such patterns are detected, tb777 may proactively reach out to the player with responsible gaming information or temporarily restrict the account pending a review. This is done to protect the player, not to penalise them.

4. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming measure available at tb777. It is designed for players who recognise that they need a complete break from gambling — whether for a defined period or permanently. When a self-exclusion request is submitted, tb777 will close your account to all gambling activity within 24 hours and ensure that you do not receive any promotional communications for the duration of the exclusion.

• Minimum exclusion period: 6 months. You may choose from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Permanent exclusion cannot be reversed under any circumstances.
• How to request: Contact tb777 support via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address. The request will be confirmed and actioned within 24 hours.
• During exclusion: Your account will be suspended. You will not be able to log in, deposit, or place bets. Any pending bets placed before the exclusion was processed will be settled normally and winnings returned to your account balance for withdrawal.
• Fund withdrawal: Any remaining balance in your tb777 account at the time of self-exclusion can be withdrawn. Submit a withdrawal request before or immediately after the exclusion is actioned. tb777 will process the withdrawal within the standard timeframe.
• Marketing opt-out: All promotional emails, SMS messages, and in-platform notifications will be suspended immediately upon self-exclusion. If you continue to receive marketing after requesting self-exclusion, contact support immediately.
• Returning after a fixed-term exclusion: At the end of a fixed-term self-exclusion period, your account is NOT automatically reactivated. You must contact support to request reactivation, and tb777 will conduct a review before restoring access. A minimum 24-hour waiting period applies before reactivation is confirmed.
• Permanent exclusion: A permanent self-exclusion request closes your account indefinitely. It cannot be reversed. Do not request permanent self-exclusion if you think you may wish to return to the platform in the future — choose a fixed-term exclusion instead.

6. Time-Out & Cooling-Off Periods

Sometimes you simply need a short break without committing to a full self-exclusion. tb777's time-out feature lets you pause your account for a defined cooling-off period. During this time, your account is suspended and no deposits, bets, or game launches are possible. Time-out periods are available in the following durations:

• 24 hours: Ideal for a brief pause after an extended or emotional gaming session. Takes effect immediately upon activation.
• 48 hours: A two-day break to reset and reflect on recent play activity before returning.
• 7 days: A full week's break. Recommended if you have noticed any of the problem gambling warning signs listed in Section 2.
• 30 days: A one-month cooling-off period. Suitable for players who feel they need a more substantial pause without committing to a formal self-exclusion.
• 6 weeks: The maximum time-out duration. At the 6-week point, if you feel you are ready to return, you must actively reactivate your account by contacting support — it does not restart automatically.

Time-outs can be activated instantly from the Responsible Gaming section of your account settings or by contacting the tb777 support team directly. Once a time-out is active, it cannot be cancelled or shortened — this is by design, to ensure the break is meaningful. All scheduled promotional emails and notifications are paused for the duration of your time-out.

8. Our Commitment to Safe Play

tb777's responsible gaming programme is not a regulatory checkbox — it is a core part of how we operate. We believe that the long-term success of a gaming platform depends entirely on the wellbeing of its players. A player who feels safe, respected, and in control of their gambling activity is one who enjoys the platform for years to come. That is the relationship we want to build with every player in Bangladesh.

tb777 trains its customer support team to recognise and sensitively handle responsible gaming conversations. Our platform is designed to make protective tools visible and easy to access — not buried in obscure settings menus. We conduct regular internal audits of player activity monitoring systems to ensure they are functioning correctly and flagging genuine risk patterns.

We also make a firm commitment to never market gambling to vulnerable individuals. Our promotional campaigns — whether tied to BPL cricket, Eid celebrations, Pohela Boishakh, or other seasonal events — are targeted at verified adult players only and are never designed to encourage individuals who have self-excluded or set exclusion limits to return to gambling. If you have opted out of marketing, you will not receive promotional content from tb777 under any circumstances.

This Responsible Gaming policy is reviewed and updated at least once per year, or sooner if there are material changes to the tools or practices described herein. The most current version of this page is always the version available at tb777.ws/responsible-gaming. If you have suggestions for improving tb777's responsible gaming provisions, we welcome your feedback at [email protected].